Wholesale Account Terms & Conditions

1. Introduction

These Wholesale Account Terms & Conditions apply to all wholesale, trade and business customers who apply for, are approved for, or place orders through a CAFEC UK wholesale account.
For the purposes of these Terms, “CAFEC UK”, “we”, “us” and “our” refers to CAFEC UK, a trading name of Cascara Coffee Trading, unless otherwise stated.
By applying for a wholesale account, accessing wholesale pricing, or placing a wholesale order, you confirm that you have read, understood and agree to be bound by these Terms.
These Terms apply to business customers only and do not apply to consumers.

2. Business Customer Status

By applying for a wholesale account, you confirm that you are purchasing goods wholly or mainly for business, trade, retail, professional, commercial or organisational purposes.
You confirm that you are not purchasing as a consumer.
We reserve the right to request evidence of your business status, including but not limited to a company name, trading name, website, business address, VAT number, social media profile, resale channel, or other relevant information.

3. Wholesale Account Approval

Wholesale accounts are granted at our sole discretion.
We reserve the right to approve, decline, suspend, restrict or close any wholesale account at any time, including where we believe that:

  • the account information provided is inaccurate, incomplete or misleading;
  • the account is being used by an unauthorised third party;
  • the customer is no longer trading;
  • payment terms have been breached;
  • the customer is reselling goods in a manner that may damage the CAFEC brand;
  • the customer has breached these Terms.

Approval of a wholesale account does not oblige us to accept any future order.

4. Wholesale Pricing

Wholesale pricing is made available only to approved wholesale customers.
Prices, discounts, product availability, carton quantities and promotional terms may vary depending on product type, order quantity, stock availability, agreed commercial terms and any applicable supplier or shipment costs.
Unless otherwise stated, all wholesale prices are exclusive of VAT and delivery charges.
We reserve the right to amend, withdraw or correct wholesale pricing at any time without prior notice.
In the event of a pricing error, we reserve the right to cancel or amend the affected order, including after the order has been submitted.

5. Orders

Orders may be placed through our website, by email, by invoice, or by any other method agreed by us.
An order is not accepted until we have confirmed acceptance of the order or dispatched the goods.
We reserve the right to reject, cancel, amend or split any order where:

  • goods are unavailable;
  • payment has not been received;
  • credit terms have been exceeded;
  • there has been a pricing or stock error;
  • delivery details are incomplete or inaccurate;
  • we reasonably believe the order may breach these Terms.

6. Minimum Order Quantities

Unless otherwise stated, there is no fixed minimum order quantity.
However, certain products may only be available in carton, case or pack quantities. Larger orders may qualify for improved wholesale pricing or additional discounts at our discretion.

7. Payment

Payment is required in full before dispatch unless credit terms have been agreed in writing by us.
Where credit terms are approved, payment must be made strictly within the agreed payment period from the invoice date.
We reserve the right to withdraw, suspend or amend credit terms at any time.
If payment is overdue, we may:

  • place the wholesale account on hold;
  • suspend further deliveries;
  • cancel outstanding orders;
  • withdraw agreed discounts;
  • request payment in advance for future orders;
  • recover reasonable costs incurred in collecting overdue sums.

Payment shall be deemed received only once cleared funds have reached our nominated account.

8. Credit Terms

Credit terms are not automatically available and must be approved by us in writing.
Any credit limit or payment period granted is discretionary and may be reduced, suspended or withdrawn at any time.
The customer remains responsible for ensuring that all invoices are paid on time, whether or not a reminder has been issued.

9. VAT and Invoices

VAT will be charged where applicable in accordance with UK VAT rules.
VAT invoices will be issued where required.
The customer is responsible for ensuring that all account details, billing details and VAT information provided to us are accurate and up to date.

10. Stock Availability

All goods are supplied subject to availability.
We will use reasonable efforts to maintain accurate stock information; however, stock levels may change due to customer demand, shipment delays, supplier delays, courier delays, inventory adjustments or other circumstances outside our control.
Where goods are unavailable, we may offer an alternative product, place the goods on back order, amend the order, or cancel the affected item.
Estimated restock dates are provided in good faith but are not guaranteed.

11. Reserved Stock

Stock is not reserved unless expressly confirmed by us in writing.
Where stock is reserved, it will only be held for the period agreed. If payment or confirmation is not received within that period, we reserve the right to release the stock without further notice.
Reserved stock remains our property until paid for in full.

12. Delivery

Delivery charges will be calculated according to order size, weight, delivery location, courier service and any special delivery requirements.
Delivery times are estimates only and are not guaranteed.
We shall not be liable for delay or failure to deliver where such delay is caused by couriers, incorrect delivery details, failed delivery attempts, access restrictions, customs delays, stock delays, events outside our reasonable control, or any act or omission of the customer.
The customer is responsible for ensuring that the delivery address is accurate and that suitable arrangements are in place to receive the goods.
Additional charges may apply for failed deliveries, redelivery, refused deliveries, incorrect addresses, special handling, pallet deliveries, or delivery outside standard courier terms.

13. Risk and Title

Risk in the goods shall pass to the customer upon delivery.
Title to the goods shall not pass to the customer until we have received payment in full and cleared funds for all sums due in respect of the goods.
Until title has passed, the customer shall:

  • hold the goods on our behalf;
  • store the goods separately where reasonably practicable;
  • keep the goods in good condition;
  • not remove, deface or obscure any identifying marks, branding or packaging;
  • notify us immediately if the goods become subject to any insolvency, seizure or enforcement process.

14. Damaged, Missing or Incorrect Goods

The customer must inspect all goods promptly upon delivery.
Any damaged, missing, incorrect or short-delivered goods must be reported to us in writing within 48 hours of delivery.
Photographic evidence of the goods, packaging and courier label may be required.
If the customer does not notify us within this period, the goods shall be deemed accepted, and we may be unable to offer a replacement, refund, credit or courier claim.
Nothing in this clause affects any rights that cannot lawfully be excluded.

15. Returns

Wholesale orders are final unless goods are faulty, damaged, incorrectly supplied, or we have agreed otherwise in writing.
Goods must not be returned without our prior written authorisation.
Where a return is approved, goods must be returned unused, unopened, complete, and in resaleable condition, including all original packaging.
The customer is responsible for return delivery costs unless the goods are faulty or incorrectly supplied.
We reserve the right to refuse, reject or reduce any refund or credit where returned goods are damaged, incomplete, used, opened, unsaleable, or returned without authorisation.

16. Product Information

We aim to ensure that product descriptions, images, technical details, specifications and pricing are accurate.
However, product packaging, branding, names, specifications, dimensions, images and availability may change from time to time.
Images are for illustrative purposes only and may differ slightly from the goods supplied.
The customer is responsible for ensuring that products are suitable for their intended purpose before purchase.

17. Resale of Goods

Approved wholesale customers may resell CAFEC products through their approved business channels.
The customer shall not:

  • misrepresent their relationship with CAFEC UK or CAFEC Japan;
  • claim to be the manufacturer, brand owner or official distributor unless authorised in writing;
  • alter, relabel, repackage or remove original branding without consent;
  • use misleading product descriptions, images or claims;
  • sell counterfeit, damaged, expired, used or materially altered goods as new;
  • act in a way that may damage the CAFEC brand, CAFEC UK, CAFEC Japan or our commercial reputation.

We reserve the right to suspend or close any wholesale account where goods are marketed, sold or represented in a manner we consider unsuitable.

18. Intellectual Property and Brand Use

All intellectual property rights, trademarks, logos, product names, images, artwork and brand materials relating to CAFEC remain the property of their respective owners.
Wholesale customers may use approved product images and product information solely for the purpose of promoting and reselling genuine CAFEC products purchased from us.
No ownership rights are transferred to the customer.
We reserve the right to require the removal or amendment of any product listing, advertisement, image, wording or brand use that we consider inaccurate, unauthorised or damaging to the brand.

19. Promotions, Discounts and Retail Offers

Retail discount codes, promotional campaigns, website offers, seasonal promotions and consumer discounts do not apply to wholesale orders unless expressly confirmed by us in writing.
Wholesale pricing cannot be combined with other offers unless agreed in writing.

20. Confidentiality of Wholesale Pricing

Wholesale prices, discount structures, credit terms, account terms and commercially sensitive information provided to the customer are confidential.
The customer must not disclose wholesale pricing or agreed commercial terms to any third party without our prior written consent.

21. Account Security

The customer is responsible for maintaining the confidentiality of their wholesale account login details.
The customer must ensure that only authorised personnel access or place orders through the account.
The customer shall be responsible for all orders placed through their wholesale account unless they have notified us in writing of unauthorised access before the order was placed.

22. Limitation of Liability

Nothing in these Terms shall limit or exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability which cannot lawfully be excluded.
Subject to the above, we shall not be liable for:

  • loss of profit;
  • loss of sales;
  • loss of business;
  • loss of goodwill;
  • loss of anticipated savings;
  • loss arising from stock shortages;
  • courier delays;
  • shipment delays;
  • interruption to trade;
  • indirect or consequential loss.

Our total liability arising out of or in connection with any order shall not exceed the price paid by the customer for the goods giving rise to the claim.

23. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure is caused by events outside our reasonable control.
This may include, but is not limited to, supplier delays, shipping delays, courier disruption, customs delays, strikes, transport disruption, extreme weather, fire, flood, pandemic, war, civil unrest, government restrictions, import delays, stock shortages, IT failure, or utility failure.

24. Termination or Suspension of Wholesale Account

We may suspend or terminate a wholesale account immediately if the customer:

  • breaches these Terms;
  • fails to pay any sum when due;
  • becomes insolvent or ceases trading;
  • provides false or misleading information;
  • misuses CAFEC branding or product information;
  • damages or risks damaging our reputation or the CAFEC brand;
  • resells products in unsuitable or unauthorised channels;
  • uses the account for non-business or unauthorised purposes.

Termination of a wholesale account shall not affect any outstanding payment obligations.

25. Data Protection

We will process customer information for the purposes of managing wholesale account applications, processing orders, issuing invoices, arranging delivery, providing customer support and maintaining business records.
The customer is responsible for ensuring that all information supplied to us is accurate and that they have authority to provide any personal or business contact details submitted.
Please refer to our Privacy Policy for further information on how personal data is processed.

26. Amendments to These Terms

We reserve the right to update, amend or replace these Terms at any time.
The version in force at the time an order is accepted shall apply to that order.
Continued use of a wholesale account after updated Terms are published shall constitute acceptance of the updated Terms.

27. Severance

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable.
If such modification is not possible, the relevant provision shall be deemed deleted.
The remaining provisions shall continue in full force and effect.

28. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

29. Contact

For wholesale account enquiries, order support or questions regarding these Terms, please contact:
CAFEC UK
Trading name of Cascara Coffee Trading
Email: sales@cafec.co.uk
Address: 126 East Ferry Road, Canary Wharf, Docklands, E14 9FP
VAT Number: 381811104

30. Acceptance

By submitting a wholesale account application, ticking the acceptance box, accessing wholesale pricing, or placing a wholesale order, you confirm that:

  • you are purchasing as a business customer;
  • you are authorised to enter into these Terms on behalf of the business;
  • the information provided is accurate and complete;
  • you have read, understood and agree to these Wholesale Account Terms & Conditions.